11/17/2023 0 Comments Custom patio screensIf it is after 60 days, you will be charged $75 for shipping (pickup of bad motor and delivery of new one.) If motor fails in the first 60 days, we will send you a new motor and label for sending the bad motor back no charge.If reported 61 days or more after receipt of the original order, replacement parts are free BUT YOU PAY SHIPPING. If it is determined that a factory defect caused it, if reported before 60 days from receipt of the original order, replacement parts and shipping are free.The zipper is folding over ( see picture)īoth situations must be addressed within a week or the fabric may develop a memory for the wrong position (hour glassing if allowed to hang free, or the zipper folding over) and will require purchase of a replacement panel.Contact us immediately for assistance if the shade:.If it is determined that the cause is weather or installation related, you will need to purchase replacement parts and pay for shipping regardless of when you report it. We will request photos and video and measurements to try to determine the cause of the problem (for example, failed welds, holes in fabric, cables pulling out, shades rolling crookedly, shades jamming in tracks.) Most of these problems are caused by shades being left down in more wind or colder temperatures than they rated for, issues with the installation causing the shade not to track or roll correctly, parts of the structure it is installed on interfering with the fabric and damaging it.For wrong size you must send photos showing the product being measured. There is a +/- 1/8” production tolerance.Because we are not on site, it is your responsibility to carefully read them to verify that they are correct when you OK the order. Our confirmations detail shade dimensions, fabric dimensions and colors, and all the specifics about the construction of the shades you are ordering.We may request photos of what you received. Not as ordered means wrong size, color, fabric, lift system, cable anchor hardware, etc.Defective means fabric mis-weave, bad powder coat finish, lumpy seams, non- working motors or remotes, or non-working crank gears at installation time. If reported 61 days or more after receipt of original order, replacement parts are free BUT YOU PAY SHIPPING.
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